Privacy Policy

1. About this policy

Unified Community Support Pty Ltd (“we”, “our” or “us”) is committed to respecting your privacy, protecting your personal information and treating everyone with dignity and respect.

This policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or receive support services from us.

We aim to handle personal information in accordance with applicable Australian privacy laws.

2. Information we collect

Depending on how you interact with us, we may collect:

• Your name and contact details, including your phone number and email address.
• Information you provide through website enquiry forms, emails or phone calls.
• Information relevant to arranging and delivering support services.
• NDIS-related information necessary to coordinate or provide agreed supports.
• Health, disability, accessibility and support needs information where necessary to provide services.
• Information about complaints, feedback, incidents or service arrangements.

We aim to collect only information that is reasonably necessary for the relevant purpose.

3. How we collect your information

We may collect information directly from you, your authorised representative or other people you have authorised to communicate with us.

We may also receive relevant information from support coordinators, plan managers, healthcare professionals or other service providers where appropriate and permitted.

Our website may collect basic technical information, such as browser details and website usage information, depending on the website tools and settings we use.

4. How we use your information

We may use your information to:

• Respond to enquiries and requests.
• Assess whether our services may suit your needs.
• Arrange, deliver and coordinate agreed supports.
• Communicate with you or your authorised representative.
• Maintain service records and meet applicable legal or regulatory requirements.
• Manage feedback, complaints, incidents and safety concerns.
• Improve our services and website.

We will not use your personal information for unrelated purposes unless permitted or required by law.

5. Sensitive and health information

We understand that disability and health information is personal and sensitive.

We will take reasonable steps to protect this information and will collect, use or disclose it only where appropriate, including where required or authorised by law or where the necessary consent has been provided.

We will aim to explain why sensitive information is needed and how it will be used.

6. When we share information

We may share relevant information with authorised representatives, plan managers, support coordinators, healthcare professionals, service providers or government and regulatory bodies where necessary for service delivery or where permitted or required by law.

We do not sell personal information.

We aim to share only the information reasonably necessary for the relevant purpose.

7. How we protect your information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the information and systems used, these steps may include access controls, secure record storage, password protection and limiting access to authorised people.

No method of electronic storage or transmission can be guaranteed to be completely secure.

8. Website links and third-party services

Our website may contain links to external websites or use third-party services, such as website hosting, enquiry forms or analytics tools.

Those services may have their own privacy policies. We encourage you to review them where relevant.

9. Accessing or correcting your information

You may ask to access personal information we hold about you or request a correction if you believe it is inaccurate, incomplete or out of date.

We will respond in accordance with applicable privacy laws. In some circumstances, legal exceptions may apply.

10. Privacy concerns and complaints

If you have a question or concern about how we have handled your information, please contact us using the details below.

We will review your concern and respond as soon as reasonably practicable.

Where applicable, you may also be able to raise a privacy complaint with the relevant privacy regulator.

12. Changes to this policy

We may update this policy as our services, website or legal obligations change. The latest version will be published on our website with its updated date.

11. Contact us